帮助与支持
1. 为什么有的照片不显示拍摄参数？
拍摄参数来自照片里的 EXIF 信息。截图、从微信等聊天软件保存的图片（未选“原图”）、部分修图 App 导出的图片通常不含 EXIF，本 App 会隐藏参数栏并给出提示。请尽量选择相机或手机直接拍摄的原片。
2. 保存时提示没有相册权限怎么办？
打开“设置 › 隐私与安全性 › 照片 › 白边相框”，选择“仅添加照片”或“完全访问”。也可以在导出页点“打开设置”直接跳转。
3. 为什么会提示“允许使用无线数据”？
本 App 只在加载 Pro 价格、购买和恢复购买时通过 Apple 的服务联网。编辑和保存照片不需要网络。如果你之前选了“不允许”，可以在“设置 › 白边相框 › 无线数据”中修改。
4. 免费版有什么限制？
免费版每天可以导出 3 张图片，所有功能都可使用。次数按设备本地日期计算，每天 0 点重置。升级 Pro 后不限次数。
5. 导出的照片会保留原来的 EXIF 吗？
会。导出的图片保留原照片的拍摄参数；GPS 位置只有在你开启“位置”选项时才会保留。
6. 换了手机或重装后，Pro 不见了？
请用购买时的 Apple ID 登录 App Store，然后在 App 的升级页面点击“恢复购买”。
7. 如何取消订阅？
打开“设置 › [你的名字] › 订阅”，选择“白边相框”后取消。取消后 Pro 会保留到当前周期结束。
8. 如何申请退款？
付款由 Apple 处理，请访问 reportaproblem.apple.com 提交退款申请。
9. 我的照片会被上传吗？
不会。所有处理都在你的手机上完成，详见隐私政策。
找不到答案？发邮件到 support@nicerhythm.net，请附上 iPhone 型号和 iOS 版本。
Help & Support
1. Why don’t some photos show shooting info?
Shooting info comes from the photo’s EXIF data. Screenshots, images saved from chat apps (without “original quality”) and exports from some editing apps usually have no EXIF, so the App hides the info line and tells you why. Pick original photos straight from your camera or phone when possible.
2. Saving fails with a photo access message
Go to Settings › Privacy & Security › Photos › PhotoBorder and choose “Add Photos Only” or “Full Access”. You can also tap “Open Settings” on the export screen.
3. Why am I asked to allow cellular data?
The App only goes online through Apple’s services to load Pro prices and to purchase or restore. Editing and saving photos work offline. If you chose “Don’t Allow”, change it in Settings › PhotoBorder › Cellular Data.
4. What does the free version include?
All features, with 3 exports per day. The count follows your device’s local date and resets at midnight. Pro removes the limit.
5. Do exported photos keep their EXIF?
Yes. Exported images keep the original shooting info. GPS location is kept only when the Location option is turned on.
6. Pro is missing after switching phones or reinstalling
Sign in to the App Store with the Apple ID you purchased with, then tap “Restore Purchases” on the upgrade screen.
7. How do I cancel my subscription?
Go to Settings › [your name] › Subscriptions, choose PhotoBorder and cancel. Pro stays active until the end of the current period.
8. How do I request a refund?
Payments are handled by Apple. Visit reportaproblem.apple.com to request a refund.
9. Are my photos uploaded?
No. Everything is processed on your iPhone. See the Privacy Policy.
Can’t find an answer? Email support@nicerhythm.net with your iPhone model and iOS version.